FAQ

 
Q: What is the difference between booking an airport curbside pickup or a baggage claim meet and greet?
In both scenarios your driver will be tracking your flight for any delays or earlier flight time arrivals. You will have received a text from your chauffeur when you land welcoming you, letting you know his location. If you chose to be picked up curbside, you now have his contact info to coordinate a fast and easy curbside pickup. If you choose our meet and greet service, the driver will be waiting for you inside of the terminal at the baggage claim assigned to your flight with an iPad name sign, even if you did not check in any luggage. For international flights, your driver will be waiting for you outside of customs.The only extra charge for meet and greet services will be parking.
Q: Is gratuity included?
Yes
Q: What method of payment do you accept?
We accept all major credit cards, cash, and account billing.
Q: What is your policy for wait time?
Complimentary grace period time table:
– 15 minute grace period for all hotel and residences pickups
– 15 minute grace period for private aviation arrival pickups (Domestic & International)
– 30 minute grace period for domestic arrival pickups
– 1 hour grace period for international arrival pickups.
Q: What is the cancellation policy?
You can cancel any reservation up to 4 hours before pickup time for a full refund. Anything after that will be deemed a late cancellation and you will be obligated to pay the total amount.
Q: What is your smoking policy?
 All of our vehicles are smoke free.
Q: What is your lost and found policy?
We are not responsible for any baggage, valuables, or personal belongings left behind by passengers in the vehicle. However, please contact us if you think that you have left something in one of our vehicles. If we find something we keep it in our lost & found for up to 30 days and then we properly disperse of it as we see fit.
Q: Does the company provide car seats for kids? And if so then what is the charge?
Complimentary infant, toddler, and booster seats are available upon request.
Q: What is your insurance policy limits?
We carry a $1 million dollar livery liability policy.
Q: Does SRT provide transportation services anywhere else but Florida?
Yes. We provide our clients with service nationwide as well as worldwide.
Q: Can I call for a vehicle right away?
Yes. We can have a vehicle at your desired location within 15 minutes.
Q: What is a billable NO SHOW?
If you do not show up for your reservation you will be charged for the total amount.
Q: How will I know that my car has arrived?
Your reserved vehicle will always be on location 15 minutes prior to your reservation. The chauffeur will text you that he is on site.